Responsible Gaming
at hi97 — Play Smart, Stay Safe
hi97 believes that gambling should always be an enjoyable form of entertainment, never a source of financial distress or personal harm. Our responsible gaming framework provides every player in Bangladesh with the tools, information, and support they need to stay in control — from deposit limits and time-out features to full self-exclusion and direct access to professional support services.
▶ STATUS ........ ACTIVE ●
▶ MIN_AGE ....... 21+
▶ DEPOSIT_LIMIT . ENABLED
▶ TIME_OUT ...... ENABLED
▶ SELF_EXCLUDE .. ENABLED
▶ REALITY_CHECK . ENABLED
▶ SUPPORT ....... 24/7
▶ MARKET ........ BD
▶ ENCRYPT ....... TLS 1.3
hi97's Responsible Gaming Promise
hi97 operates on a foundational belief that responsible gaming is not a regulatory checkbox — it is a core part of how we treat every player who trusts us with their time and money. Gambling at hi97 is designed to be a form of leisure and entertainment. When it stops being enjoyable, it stops being what hi97 is about.
We understand that the Bangladesh market is one where financial pressures can be real and immediate. That is precisely why hi97 has invested in a comprehensive suite of player protection tools that put you — not the house — in control of your gaming experience. Every tool described on this page is available to all registered hi97 players at no cost, with no questions asked, and with immediate effect upon request.
hi97 strictly enforces a minimum age requirement of 21 years for all players. Age verification is a mandatory step during account registration, and hi97 reserves the right to request additional identity documentation at any time to confirm that a player meets this requirement. Any account found to belong to a player under 21 will be closed immediately and all associated funds forfeited.
Gambling Carries Risk
All forms of gambling involve financial risk. Never gamble with money you cannot afford to lose. Gambling should never be used as a method to recover previous losses, pay debts, or supplement income. If you feel gambling is affecting your finances, relationships, or mental health, please use the tools and support resources listed on this page immediately.
Need Help Right Now?
If gambling is causing you distress or you need to speak to someone urgently, contact the hi97 support team directly. Our team is trained to assist with responsible gaming requests including self-exclusion, deposit limit changes, and account cooling-off periods.
Reach us at: [email protected]
Include your registered username and state "Responsible Gaming Request" in the subject line. All requests are handled with complete confidentiality and processed within 24 hours.
Bangladesh Support Resources
If you or someone you know needs professional counselling support related to problem gambling, please reach out to a qualified mental health professional or counselling service in your area — in Dhaka, Chittagong, Sylhet, Khulna, or your nearest divisional city. Professional help is available and seeking it is a sign of strength.
Tools That Put You in Control
Every hi97 player has access to the following responsible gaming tools directly through their account settings or by contacting support. These tools are free, immediate, and designed to help you maintain a healthy relationship with gambling.
Deposit Limits
Set a daily, weekly, or monthly cap on the amount you deposit into your hi97 account. Once a deposit limit is in place, it takes effect immediately and cannot be increased for a minimum of 7 days — giving you a genuine cooling-off period. You can lower your limit at any time with instant effect. Request via account settings or email [email protected].
Time-Out (Short Break)
Take a short break from hi97 for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended: you cannot log in, place bets, or make deposits. The suspension lifts automatically after the chosen period. Time-outs cannot be cancelled early once activated. Existing withdrawal requests are processed normally during any time-out period.
Self-Exclusion
If you feel you need a longer break, hi97 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is a formal commitment: hi97 will close your account, return your available balance, and block all future re-registration attempts from your verified identity. Permanent self-exclusion cannot be reversed under any circumstances. Contact [email protected] to activate.
Reality Check Reminders
hi97's reality check feature sends you an in-session notification at intervals you choose — every 30 minutes, 60 minutes, or 2 hours — reminding you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful way to stay aware of time passing during live casino and slot sessions.
Loss Limits
Set a maximum net loss threshold for a daily, weekly, or monthly period. Once your loss limit is reached, hi97 will automatically suspend your betting activity for the remainder of that period. Like deposit limits, loss limits can be lowered instantly but require a minimum 7-day cooling-off period before they can be increased. This tool is particularly effective for managing variance in slots and live casino play.
Account Activity Review
hi97 players can request a full account activity report at any time — detailing all deposits, withdrawals, bets placed, games played, bonuses claimed, and session durations over any requested period. This transparent record gives you — and, if needed, a counsellor or support professional — a clear picture of your gambling activity over time. Request via [email protected].
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many people do not recognise it until it has already had a significant impact on their finances, relationships, or wellbeing. The following are recognised warning signs. If you identify with three or more of these statements, we strongly encourage you to use hi97's self-exclusion or time-out tools and seek professional support.
- You spend more time or money gambling than you originally planned to.
- You feel irritable, anxious, or restless when you try to stop or reduce gambling.
- You return to gambling shortly after a loss in an attempt to win back what you lost ("chasing losses").
- You hide your gambling activity from family, friends, or colleagues.
- You have borrowed money — from friends, family, or financial institutions — specifically to fund gambling.
- Gambling has caused you to miss work, studies, or important personal commitments.
- You use gambling as a way to escape stress, depression, loneliness, or difficult emotions.
- You have neglected meals, sleep, or personal hygiene as a result of extended gambling sessions.
- Gambling has caused arguments or tension in your relationships with people close to you.
- You feel a compulsive urge to gamble despite knowing it is causing harm.
Quick Self-Check Questions
Answer these questions honestly. If you answer "Yes" to two or more, consider speaking to a professional counsellor or activating one of hi97's player protection tools today.
Take Action Today
If this self-assessment raises concerns, do not wait. Contact hi97 at [email protected] to activate a time-out or self-exclusion immediately. Our support team will action your request within 24 hours — no judgement, no delay.
How to Activate Protection Tools
Activating any responsible gaming tool at hi97 takes less than two minutes. Follow the steps below for the tool you need, or contact our support team if you need assistance.
Deposit Limits
Log in to your hi97 account → navigate to Account Settings → select "Responsible Gaming" → choose "Deposit Limits" → set your preferred daily, weekly, or monthly cap → confirm. The limit activates immediately.
Time-Out
Log in → Account Settings → "Responsible Gaming" → "Time-Out / Short Break" → choose your break duration (24 hours to 30 days) → confirm. Your session ends immediately and your account is suspended for the chosen period.
Self-Exclusion
Email [email protected] with the subject "Self-Exclusion Request". Include your registered username, chosen exclusion period (3 months / 6 months / 1 year / permanent), and a brief reason if you wish. Exclusion is activated within 24 hours and cannot be reversed during the exclusion period.
Reality Check
Log in → Account Settings → "Responsible Gaming" → "Reality Check" → select your preferred notification interval (30 min / 60 min / 2 hours) → save. In-session reminders will appear automatically during all gaming sessions.
Keeping Minors Safe
hi97 operates a strict 21+ policy. No individual under the age of 21 may register an account, make a deposit, or participate in any form of gambling on the hi97 platform. This is non-negotiable and enforced through mandatory age verification at the point of registration.
If you share a device with younger family members — children, teenagers, or young adults under 21 — hi97 strongly recommends the following practical steps to prevent underage access to the hi97 platform and to online gambling sites in general:
- Never save your hi97 login credentials in a shared browser or on a shared device.
- Always log out of your hi97 account after each session, especially on shared or family devices.
- Use parental control software to block access to gambling websites on devices used by minors. Reputable parental control tools are available for all major operating systems and browsers.
- Keep gambling-related conversations age-appropriate and do not discuss hi97 winnings, losses, or strategies in front of children.
- Report any suspected underage access immediately to [email protected]. All reports are treated with strict confidentiality.
hi97 reserves the right to request proof of age at any point during the account lifecycle. Acceptable documents include:
- National Identity Card (NID) — Bangladesh
- Valid passport (any nationality)
- Driving licence with date of birth visible
Accounts that cannot confirm the player is 21 or older will be suspended pending verification. Deposits held in unverified accounts will be returned to the original payment source. Winnings accrued prior to verification may be withheld pending review.
Principles of Responsible Play
These guidelines are not rules imposed by hi97 — they are practical habits adopted by experienced players who treat gambling as entertainment, not as a financial strategy.
Set a Budget Before You Play
Decide in advance the maximum amount you are willing to spend in a session — and treat that amount as an entertainment cost, not an investment. Once it is gone, the session ends. Never deposit more than you budgeted because you are on a losing run. hi97's deposit limit tools can help enforce this discipline automatically.
Manage Your Time
Set a time limit for each gambling session before you begin. Use hi97's reality check reminders to keep track of how long you have been playing. When the time is up, log out — even if you are winning. Responsible gaming means knowing when to stop in both directions.
Gamble for Fun, Not Profit
The house edge means that gambling is a negative-expectation activity over time. This does not mean it is not enjoyable — but it does mean that treating it as a source of income is a recipe for financial harm. At hi97, approach every session as entertainment with a cost, not a business venture with a target return.
Never Chase Losses
Chasing losses — depositing more in an attempt to win back money already lost — is one of the most recognised patterns of problem gambling. If you have reached your session budget and lost it, accept the result and walk away. The odds of recovering losses through continued play are no better than they were at the start of the session.
Take Regular Breaks
Long, uninterrupted gambling sessions impair judgement and increase the likelihood of impulsive decisions. Step away from the screen every hour. Grab a drink, take a walk, have a conversation. hi97's reality check tool is specifically designed to prompt these breaks during live casino and slot sessions.
Talk to Someone You Trust
If you find yourself hiding your gambling activity from family members or friends, that secrecy is often one of the earliest warning signs of a developing problem. Consider having an open conversation with someone you trust about your gambling habits. Outside perspective can reveal patterns you may not notice yourself.
Enjoy hi97 — On Your Own Terms
hi97 is here for the cricket fans, the slots enthusiasts, and the live casino players across Bangladesh who want a fair, transparent, and enjoyable gaming experience. Use our tools, know your limits, and play with confidence.
21+ only. Gambling involves financial risk. Never gamble with money you cannot afford to lose.